1. Timeline for Returns
- You have 1 day from the date you received your item to request a return.
- Items returned after this window will unfortunately not be eligible for a refund or exchange.
2. Condition of Items
To be eligible for a return, your item must meet the following criteria:
- Uncovering video of product should be taken when the parcel is opened to make sure that no damage is taken place.
- It must be unused, unworn, and in the same condition that you received it.
- It must be in its original packaging with all tags, labels, and accessories still attached.
- You must have the receipt, invoice, or proof of purchase.
3. Acceptable Reasons for a Return
We accept returns for the following reasons:
- The product arrived damaged or defective.
- The wrong item, size, or color was shipped.
- The product did not meet your expectations (provided it meets the condition rules in Section 2).
4. How to Initiate a Return
Getting your return started is simple:
- Contact us: Send an email to support@nexacart-Online.com or visit our website – https://nexacart-online.com. Please include your order number and the reason for the return.
- Review & Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) along with a return shipping label, if applicable.
- Ship it back: Pack the item securely and drop it off at the designated shipping carrier.
⚠️ Note on Shipping Costs: We offer free return shipping on defective items, but return shipping for standard change-of-mind returns is the responsibility of the customer.
5. The Refund Process
- Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned product.
- Approval: We will immediately notify you of the status of your refund after inspecting the item.
- Payout: If your return is approved, we will initiate a refund to your original method of payment. You can expect to see the credit within 3 –10 business days, depending on your card issuer’s policies.
Need Help?
If you have any questions about how to return your item to us, please don’t hesitate to reach out:
- Email: support@nexacart-online.com
- WhatsApp / Phone: +918137979459
- Support Hours: Monday – Saturday, 9 AM – 7 PM EST